Privacy Policy

Effective Date: January 1, 2015

This Privacy Policy ("Policy") explains how information about you is collected, used, and disclosed by Cross Research & Development, Inc ("Sven Can See") when you access or use our website or other online or mobile services or applications ("Services"), sign up for a Sven Can See® account, shop for our product on SvenCanSee.com, sign up for activities and events, or otherwise interact with us. We may supply different or additional notices of our information practices specific to certain programs or activities.

Contents

Collection of Information

Information You Provide to Us. We collect information you provide directly to us. For example, we collect information when you sign up for an account; shop on our website; use the interactive areas and features of our Services; make a purchase; sign up for or participate in contests, promotions, surveys, mailing lists, and events; and when you email, call, or otherwise communicate with us.

The types of information we may collect include your name, address, phone number, fax number, email address, zip code, photos, videos, social media usernames, payment information, and any other information you choose to provide.

Information We Collect Automatically. We may also automatically collect information about you when you access or use the Services or transact business with us, including:

  • Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.
  • Log Information: We obtain information about your use of our website, including the type of browser you use, access times, and your IP address.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, and unique device identifiers.
  • Location Information: We may collect information about your location when you access or use one of our mobile applications or otherwise consent to the collection of this information.
  • Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with our Services, including information about your browsing behavior, purchase behavior, and other engagement with the Services. We use this information in one or more of the ways described in the "Use of Information" section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.
  • Information We Collect from Other Sources. We may also receive information about you from other sources and combine or link that with information we have about you. For example, if you use your credentials from a third party social media site (e.g., Facebook) to log into your account or interact with us, we may collect information about you, such as your name, account information and friends list, in accordance with the authorization procedures determined by such social media site.

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Use of Information

We use the information we collect about you for a variety of purposes, for example, to:

  • Administer an account and communicate with you about account benefits (such as your dividend balance and special offers available to e-mail recepients);
  • Provide and deliver products and services, process and complete transactions and send you related information, including purchase confirmations, invoices, updates, security alerts, and support and administrative messages;
  • Provide, maintain, and improve the Services;
  • Investigate and prevent fraudulent transactions and other illegal activities;
  • Respond to your comments and questions and provide customer service;
  • Communicate with you about Sven Can See® and partner products, services, offers, promotions, news, upcoming events, and other information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities;
  • Process and deliver contest or sweepstakes entries and prizes;
  • Link or combine with other information we receive from third parties to help understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
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Sharing of Information

We may share personal information about you outside of Sven Can See® and its affiliates, including as follows:

  • With third parties who complete transactions or perform services on our behalf;
  • We may make our postal mailing list and general shopping information available to selected companies we believe may offer products and services of interest to you;
  • When you sign up for and participate in the interactive areas of our Services, certain information about you may be displayed publicly on our Services and on third-party sites, such as your photos, stories, posts, product reviews, wish lists and other information you choose to provide;
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
  • To enforce our agreements, policies, and Terms of Use or to protect the rights, property, and safety of Sven Can See®, our customers, or any other persons; and
  • With your consent.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
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Social Sharing Features

The Services may offer social sharing features or other integrated tools, which let you share actions you take on the Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.
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Security

Sven Can See® takes reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
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Your Choices

Your Information. You may update or correct your online account information by logging into your online account and updating your information or by calling Customer Service. You may also email us if you wish to deactivate your online account, but note that we may retain information about you for legitimate business purposes or as required by law. If you would like to update or correct your information, you may do so by calling Customer Service.

Promotional Communications. You may opt out of receiving promotional communications from Sven Can See® by following the instructions in those communications. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as emails about your purchases, account, or our ongoing business relations.

Location Information. You also have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device.
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Third Party Advertising, Analytics and Services

We allow third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Sven Can See® and these third parties to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. This Policy does not apply to, and we are not responsible for, third party cookies, web beacons, or other tracking technologies and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices.
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Your California Privacy Rights

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. However, under the law, a business is not required to provide this information if it permits California residents to opt in to, or opt out of, this type of sharing. Sven Can See® qualifies for this alternative option. To opt out of having your information shared with third parties for direct marketing purposes, please call Customer Service (800) 985-4581.
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Changes to this Policy

Sven Can See® may change this Policy from time to time. If we make changes, we will notify you by revising the Effective Date above and, in some cases we may provide you with more prominent notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Policy to stay informed about our information practices and the ways you can help protect your privacy.
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Contact Us

If you have any questions, comments or concerns about this Policy or about our privacy practices, please call our customer service representatives at (800) 985-4581 or send an email via our online Contact Us form.
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Contact Us

For more information and any other inquiries contact us by phone at 1-800-985-4581 or click here to use our email form.

FAQ

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